Refund Policy

Credits, once bought, are not refundable — they are delivered instantly and can be spent immediately.

Subscriptions can be cancelled at any time, which stops the next renewal. We do not refund part of a period you have already used.

If we took money and did not deliver, we fix it. That is set out below.

A paid subscription renews automatically at the end of each billing period until you cancel it. We email you before a renewal is taken.

You can cancel at any time from your account settings. Cancelling stops the next renewal; it does not end the current period, and you keep everything the plan includes until that period runs out.

We do not give part-period refunds when you cancel partway through a period, because the plan has already been supplied for that period.

If a renewal is taken after you cancelled, or taken twice, tell us within 7 days and we will refund it.

If we materially reduce what a plan includes during a period you have already paid for, write to us and we will refund the unused part of that period.

Credits included with a subscription are part of that plan. They are not separately refundable and they do not survive as a cash balance if the subscription ends.

Our service operates on a coin-based system where:

• Credits are digital credits used to access AI features

• Each AI interaction consumes computational resources immediately

• Credits are instantly delivered upon successful payment

• Digital credits cannot be "returned" once consumed

• All credit packages and pricing are clearly displayed before purchase

To ensure you're satisfied with our service before purchasing:

• New users receive free credits to test our AI features

• Use the free trial to understand how our service works

• Test the quality of AI-generated resumes

• Only purchase credits after you're confident in our service

We will only investigate payment issues in cases where:

• Payment was deducted but credits were not credited to your account

• System error prevented proper credit delivery despite successful payment

For such technical issues, contact us immediately at support@karpilabs.com with:

• Transaction ID

• Payment screenshot

• Time of transaction

We will investigate and ensure proper credit credit to your account.

While we don't offer refunds, we provide comprehensive support:

• Technical assistance for service issues

• Guidance on optimal credit usage

• Help with AI features and resume generation

• Feature suggestions for future improvements

For any queries regarding this policy:

Email: support@karpilabs.com

Phone: +91 9123865635

By purchasing credits on our platform, you explicitly acknowledge and accept this no-refund policy.

A payment was taken but the credits or the subscription were never applied to your account

A renewal was taken after you had already cancelled, or the same period was charged twice

You were charged for a plan you never bought

Tell us within 7 days at support@karpilabs.com with the transaction details and we will investigate and put it right.